Refund Policy
Right of withdrawal for digital products
The games offered by GamesPUP are digital content. After completing the purchase, the customer is immediately provided with the corresponding PDF containing the information required to use and set up the game in digital form.
The customer requests immediate delivery of the digital product before the statutory withdrawal period expires. Where immediate delivery has been expressly requested and the statutory requirements are met, the right of withdrawal expires when performance of the contract begins.
Once the digital product has been provided, there is therefore no longer a right of withdrawal.
GamesPUP Service Plan
An active GamesPUP Service Plan subscription is required for continued use of a game provided through GamesPUP. A game can only be set up and activated while an active GamesPUP Service Plan subscription exists.
When purchasing a game for the first time, the customer must add the GamesPUP Service Plan to the cart separately and subscribe, unless they already have an active GamesPUP Service Plan subscription.
Customers who already have an active GamesPUP Service Plan subscription do not need to subscribe again when purchasing additional games.
The GamesPUP Service Plan costs €19 per month and includes, in particular, game hosting, technical maintenance, compatibility updates and ongoing technical improvements to the GamesPUP infrastructure.
The subscription is billed monthly and can be cancelled at any time. Cancellation takes effect at the end of the billing period already paid for. The service can continue to be used until then.
When the GamesPUP Service Plan ends, provision of the games hosted through GamesPUP also ends. Previously purchased games cannot continue to run on the GamesPUP infrastructure without an active GamesPUP Service Plan.
Important: The one-time purchase price of a game and the GamesPUP Service Plan are separate services. Purchasing a game does not automatically include a GamesPUP Service Plan subscription.
Provider
GamesPUP
Spulereistraße 27
47877 Willich
Germany
Email: hello@gamespup.com
Last updated: September 2026