CONTACT & SUPPORT
How can we help?
Tell us what’s happening. Include your game name and a short description of the problem, and we’ll help you with the next steps.
Visit the Help Center
GOOD TO KNOW
A few questions?
Here’s how GamesPUP works. If you need a hand, we’re here to help.
What’s the difference between Ready-to-Play and Custom?
Ready-to-Play games are ready-made GamesPUP games: choose your game and edition – Standard or With your logo. Both editions include the 10% reward. Custom Games are created around your characters, world, gameplay, branding and campaign.
How do I receive my Ready-to-Play game?
After your purchase, we email you the setup instructions as a PDF. Follow the guide to integrate your game into Shopify.
What does the Service Plan include?
The GamesPUP Service Plan includes hosting, technical updates, maintenance and support for your purchased Ready-to-Play games. The Founders Edition is free for the first month, then €19 per month. One active plan covers all your purchased Ready-to-Play games in your store. You can cancel anytime.
How much does a Custom Game cost?
Pricing depends on the game concept, design and scope. Tell us about your idea and we’ll prepare a tailored quote.
Where can I get help with my game?
Use the support contact form to describe your problem. Include the game name and what happened so we can help you with the next steps.